Refund/dispute policy
Online and Live Training Services:
Payments:
Clients are responsible for making timely payments before the end of each billing period.
Services will continue based on successful payment; failure to renew may result in service suspension.
Refund for Subscription Services:
As services are paid in advance and are not automatically renewed, refunds for the current billing period are generally not provided.
Exceptions may be considered for critical issues affecting service usability. Refund requests must be made within 30 days of the payment date.
Project Payments (e.g., Consulting and Group Presentations):
Deposit Payments:
Clients may be required to make deposits for group presentations and consulting projects.
Deposit payments are non-refundable once work has commenced.
Dispute Resolution Policy:
Dispute Initiation:
In case of a dispute, clients must contact our customer support team to attempt resolution before pursuing external avenues.
Dispute Handling:
Our support team will thoroughly investigate all disputes.
Clients must provide any requested information or documentation to facilitate the investigation.
Resolution Process:
We will make every effort to reach a fair resolution within 30-45 days days of receiving the dispute.
If a resolution cannot be achieved, clients may explore alternative dispute resolution methods, such as mediation or arbitration.
Chargebacks:
Chargebacks should only be initiated after attempting to resolve the issue through our support team. Unjustified chargebacks may result in service suspension.